Why people and organizations need to not look busy
"Any time we eliminate slack, we create a build-up of work. DeMarco writes, "As a practical matter, it is impossible to keep everyone in the organization 100 percent busy unless we allow for some buffering at each employee's desk. That means there is an inbox where work stacks up."
""Many of us have come to expect work to involve no slack time because of the negative way we perceive it. In a world of manic efficiency, slack often comes across as laziness or a lack of initiative. Without slack time, however, we know we won't be able to get through new tasks straight away, and if someone insists we should, we have to drop whatever we were previously doing. One way or another, something gets delayed. The increase in busyness may well be futile:
"It's possible to make an organization more efficient without making it better. That's what happens when you drive out slack. It's also possible to make an organization a little less efficient and improve it enormously. In order to do that, you need to reintroduce enough slack to allow the organization to breathe, reinvent itself, and make necessary change.""
The article is a summary of Tom DeMarco's Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency